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Resorts World Genting - First World Hotel, Genting Highlands

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From95US$ /night
Check-in
05Feb2025Select date
Check-out
06Feb2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Genting Highlands, Genting Highlands, Malaysia, 69000

Resorts World Genting - First World Hotel is the world’s largest hotel, featuring an astounding 7,351 rooms across three huge rainbow-colored towers. The resort integrates vibrant architectural elements with a location nestled in the heart of the Genting Highlands, surrounded by natural beauty and mountain views. It is recognized for its vast accommodation options that cater to various budgets, making it a popular destination for travelers seeking both adventure and relaxation. The resort offers unique digital services, including mobile check-in, providing guests with modern convenience during their stay.

Location

Situated in the hustle and bustle of the Genting entertainment center, the resort is conveniently connected to key locations such as First World Plaza and the Genting International Convention Centre. Transportation options include the Awana or Genting cable cars, which offer panoramic views of the mountain landscapes. The resort is also just 1.5 hours by bus from Kuala Lumpur, making it accessible for travelers.

Rooms

The resort provides a range of room types, including Standard Rooms, World Club Rooms, and various Deluxe options that accommodate up to four adults. Many rooms feature big windows that showcase stunning mountain views. Amenities include in-room safes, flat-screen TVs, and hair dryers, ensuring both comfort and practicality. Rooms are assigned by an automated system based on room category, enhancing the check-in experience.

Eat & Drink

Onsite restaurants at the resort serve a variety of cuisines, including local Malaysian favorites at the Lobby Café and international options at The Food Factory. Breakfast is available in buffet style, catering to diverse tastes. The dining establishments also include coffee shop/café settings, creating a relaxed atmosphere for guests to enjoy meals throughout the day.

Leisure & Business

The resort features various recreational facilities, including SnowWorld, a gaming entertainment area, and the newly developed SkyAvenue lifestyle mall. These options provide guests with plenty of entertainment, ranging from indoor activities to shopping. Fitness enthusiasts can take advantage of the gym onsite for workouts during their stay.

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Select your room type

The resort provides a range of accommodations, including double rooms, family rooms, and suites, all with breakfast, free cancellations, and exclusive deals.
Deluxe Room
Max:
2 persons
17 m² 
Bed options:
2 Single beds
Shower
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Triple Room
Max:
3 persons
17 m² 
Bed options:
1 King Size Bed
Shower
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Club Twin Room
Max:
2 persons
42 m² 
Bed options:
2 Single beds
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Price and Room Availability Calendar

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Getting around

A list of all available modes of transport

City Center
Genting Highlands1000 ft
Airports
Sultan Abdul Aziz Shah (SZB) 44.7 mi
Kuala Lumpur International (KUL) 68.4 mi

Facilities

Enjoy a range of amenities at the resort designed for your comfortable stay and remarkable experiences.

General

  • Non-smoking rooms
  • Parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Baggage storage
  • Elevator
  • ATM/Cash machine

Sports & Fitness

  • Fitness center
  • Bowling

Guest Parking

  • Electric kettle

Services

  • Laundry

Dining

  • Restaurant

Business

  • Business center
  • Meeting/ Banquet facilities

Children

  • Children's play area

Spa & Leisure

  • Casino
  • Karaoke
  • Spa & wellness center
  • Massage

Room features

  • Paid Wi-Fi in rooms
  • Sitting area

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • AM/FM alarm clock
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Location

Genting Highlands, Genting Highlands, Malaysia, 69000
Map view
street view
Genting Highlands, Genting Highlands, Malaysia, 69000
Nearby
Jalan Major Philip Lim
Genting Highlands
800 ft
Theme Park
1300 ft
Stadiums
Arena Of Stars
1400 ft
Casinos
Casino De Genting
800 ft
Level 1
The VOID
300 ft
Genting Highlands Resort
Genting Highlands Theme Park
900 ft
First World Plaza
Skytropolis Indoor Theme Park
300 ft
Level T2A
Snow World
200 ft
Shopping Area
Genting SkyAvenue
600 ft
Casinos
SkyCasino
800 ft
Genting Highlands
Taman Tema Genting
700 ft
Museums
SeniKome Peng Heng
800 ft
Restaurants
McDonald's
2600 ft
Lot F LIM1
Bar B Q Plaza
2600 ft
Sky Avenue
Paradise Dynasty
2600 ft
Lot T2-03

Reviews and Ratings

Feedback from previous guests about their experience.
82%
liked the resort and would come back
Great location
Clean rooms
Poor service
High dining prices
8.2/10
Great
Rooms
5.0
Location
8.9
Service
5.0
Dining
5.7
Guest reviews
8.2/10
based on 45 reviews
3/5 based on 3431 reviews
5.7
5.7/10based on 6570 reviews
#15 of 24 hotels in Genting Highlands based on Tripadvisor
James
United States of America, January  2025
6.0/10

The hotel is massive and conveniently located within the largest mall in Genting, offering plenty of space and dining options. However, the service was disappointing with staff being unfriendly and slow to respond. The rooms were quite small and didn’t meet expectations. Overall, it has its perks but definitely has room for improvement.

Rooms
5.0
The rooms were sadly quite small and filled with smoke, which was a huge drawback.
Service
5.0
The service was very bad and slow, with staff showing little responsibility for complaints, which made things really frustrating.
Location
9.0
The location is fantastic, right in the world's largest hotel and inside the biggest mall in Genting.
Dining
6.0
Dining options are plentiful in the mall, but I was disappointed that breakfast wasn’t included.
Facilities
7.0
The facilities seemed alright, but again, it didn’t feel like they compensated for the outdated service.
Gary
United Kingdom, January  2025
7.2/10

I recently stayed at this hotel, and while the location is fantastic, just a short walk to shopping and dining, my experience was marred by some significant service issues. The rooms felt more like budget hotel accommodations and were quite basic. However, being in the heart of the entertainment area was a definite plus, and I appreciated the cool, refreshing weather throughout my stay.

Rooms
5.0
The rooms were quite basic and felt like a budget hotel. They were just for sleeping, and I couldn’t eat in them comfortably due to their layout.
Service
5.0
Check-in was a hassle; I faced slow service and complicated procedures. Despite having booked in advance, they tried to charge me more, and I had to beg to get my room.
Location
9.0
The location is excellent, with a shopping mall and food places just a 5-minute walk away. It’s right in the center of entertainment options.
Dining
6.0
Dining was quite far from my room, and I had to go to the SkyAvenue for breakfast, which was inconvenient.
Facilities
5.0
Facilities felt lacking and uninviting, often not ideal for longer stays.
Grace
United States of America, January  2025
5.8/10

I had a mixed experience at this hotel. The location is really convenient, being close to the Sky Avenue and various attractions, which is a huge plus. Unfortunately, the rooms were not in great shape, looking filthy and unkempt, and I was disappointed that they were never cleaned during my stay. On the bright side, the service was decent, and the staff was friendly and helpful, especially since I had little kids with me. Overall, while the location stands out, I can't overlook the room issues.

Rooms
5.0
The rooms were in terrible condition, filthy and seemed like they hadn't been cleaned properly in years. It was not fit for families with kids.
Service
7.0
The service was pretty good; they offered to change my room when the Wi-Fi didn’t work, and the staff was nice during check-in, especially considering I had children with me.
Location
9.0
The location is fantastic, close to the Sky Avenue complex with plenty of dining and shopping options. It took about 15 minutes to walk to the Skyway station, making it accessible to theme parks and other attractions.
Dining
5.0
The dining options were limited and didn’t appeal to us, particularly with too many people crowding the walkway during breakfast hours.
Facilities
6.0
Facilities appeared okay but weren't highlighted much during my stay, so I can't comment extensively on them.
Nathaniel
United Kingdom, January  2025
5.6/10

The hotel is located within a shopping complex, making it extremely convenient for accessing various amenities. Unfortunately, the rooms leave much to be desired as they felt like they were lacking basic comfort. The service could definitely improve, especially in terms of responsiveness to guest requests. Overall, while the location is excellent, the room quality and service didn't quite meet my expectations.

Rooms
5.0
The rooms were quite small and not very comfortable, lacking basic amenities like a water boiler, toiletries, and even a proper chair to sit on. It felt more like a 1-star hotel than anything else.
Service
5.0
The service was disappointing; it felt like the staff didn't take our requests seriously, and there were frustrating moments like having to deal with the door being locked despite having all the right documents.
Location
9.0
The location is fantastic, right in an interconnected shopping complex which makes everything super accessible. Plus, the view from the room was actually pretty good.
Dining
7.0
Dining was convenient, though the breakfast was not included, limiting our options to dine without extra cost. The variety of menus was decent, but it lacked the quality we hoped for.
Facilities
5.0
Facilities were basic and didn't impress, especially for a hotel that also serves as a shopping hub. They definitely need improvement in overall quality.
Hannah
United Kingdom, November  2024
6.0/10

My stay at the hotel had its ups and downs. The location was great, with a lovely view and plenty of dining options nearby. However, I found the rooms to be lacking in amenities, which was quite disappointing. The service was efficient, but the staff could have been a bit friendlier. Overall, it met the basic needs, but it wasn’t as family-friendly as I had hoped.

Rooms
5.0
The rooms were quite disappointing compared to a few years ago. They didn't have basic toiletries like toothpaste or a trash bin in the restroom.
Service
6.0
The service was efficient and prompt, but the staff didn't seem welcoming and could use a smile.
Location
9.0
The location was good with a nice view and close to various dining and entertainment options, making it suitable for a family vacation.
Dining
5.0
Dining was not enjoyable as it was overcrowded, making it difficult to navigate. Breakfast options were also not to our liking.
Facilities
5.0
The facilities are primarily catered towards casino goers and do not seem designed for families looking to enjoy the resort.
Jennifer
United Kingdom, November  2024
6.6/10

My stay at the hotel had its ups and downs. The location is fantastic, just a short walk to the indoor theme park and dining options. While the rooms were clean and cozy, I encountered serious issues with the service, which was frustrating and not up to par. Overall, it’s a decent place to stay, but the service experience left a lot to be desired.

Rooms
7.0
The rooms were clean and cozy, but had a musky smell when I checked in, which was a bit off-putting.
Service
5.0
Unfortunately, the service was really slow and disorganized. I faced many problems during check-in, and the staff were not polite. I had to repeatedly explain my situation before getting my room.
Location
9.0
The hotel is in a great location near Sky Avenue and has easy access to various dining and entertainment options, which was very convenient.
Dining
5.0
I found the dining options limited and overpriced; for example, I was charged 35RM for something that really wasn’t worth it.
Facilities
6.0
The facilities were decent overall, but nothing particularly special stood out to me.
Donna
United States of America, November  2024
5.0/10

I had a mixed experience at the hotel. The location is pretty convenient since it's connected to some major attractions, but I really couldn't handle the unpleasant smell outside. The rooms were smaller than expected with toiletries that felt well below standard. The service was okay, but communication was a struggle at times. On the plus side, it offers good value for money, especially considering the size of the hotel.

Rooms
5.0
The rooms were quite small, almost like a shoe-box, and the towels were frayed and unappealing.
Service
5.0
I found the service a bit lacking. There was difficulty with room assignments and communication in English.
Location
6.0
The location has its pros, connected to major attractions, but there was a persistent unpleasant smell in the area.
Dining
5.0
Dining options felt limited and didn't meet my expectations. It lacked variety and quality.
Facilities
6.0
The hotel was massive which offered plenty of space, but overall the facilities appeared dated.
John
United States of America, October  2024
5.6/10

I had a mixed experience at this hotel. The location is fantastic, making it easy to get to the theme park and nearby amenities. However, the rooms were quite small and not as clean as I had hoped. The service could definitely use some improvement, especially during check-in. Overall, it’s a decent option if you're looking for something budget-friendly, but be prepared for some inconveniences.

Rooms
5.0
The rooms are tiny and unfortunately not very clean; I found dust and hair on the floor, which was disappointing. The bed was quite small, hardly fitting for anyone over 10 years old.
Service
5.0
I experienced some frustration with the service at check-in. The self-service kiosk had issues, and the supervisor was not very helpful, even asking for a tax payment that I had already completed.
Location
9.0
The location is really convenient; it’s close to the theme park and there's easy access to Sky Avenue and other shopping areas. You won’t need to travel far to enjoy the local amenities.
Dining
6.0
I didn’t have a chance to try the dining options extensively, but I heard they have a few warm dishes available that might be of interest.
Facilities
5.0
The hotel has the basic facilities, but nothing particularly impressive. It's sufficient for a short stay, but don’t expect luxury.
Stella
United Kingdom, October  2024
7.0/10

I had a mixed experience at the hotel. On the plus side, the location is fantastic with plenty of eateries and attractions right nearby, making it very convenient. The rooms were clean, but definitely smaller than I expected for a romantic getaway. Unfortunately, the service was slow and not very helpful, which was quite frustrating. Overall, it was decent value for money, but there were definitely some areas that need improvement.

Rooms
6.0
The room was clean and okay for a couple, but felt too small for a romantic Valentine's Day getaway.
Service
5.0
I found the service to be very slow and frustrating. The staff kept asking about taxes and my check-in experience was quite chaotic, with issues at the kiosk and poor assistance from the front desk.
Location
9.0
The location is the best part of the hotel; it's surrounded by eateries, a food street, and attractions like the indoor theme park and premium outlet.
Dining
7.0
The dining options were really good, but it was pretty normal and nothing fantastic.
Facilities
6.0
Facilities seemed satisfactory, but I didn’t have much interaction with them beyond the room and dining.
Thomas
United States of America, October  2024
8.0/10

I had a pretty good experience at the hotel. The location is fantastic, with easy access to shopping malls, restaurants, and entertainment options. The rooms themselves were a bit small for three people, but they were clean and comfortable. The staff seemed friendly, but the service could use a bit more support. Overall, it's a decent place to stay considering the price, but just a few things could be improved.

Rooms
7.0
The rooms were a little cramped for three people, especially in rooms 16802 and 16803, but they were clean and comfortable.
Service
6.0
The staff was friendly, but it felt like there weren't enough of them to attend to the many rooms. It was annoying to be charged an additional RM3 tax despite already having paid.
Location
9.0
The hotel is centrally located, making it really convenient to access shopping malls, casinos, and theme parks. There are plenty of food options and a Starbucks right next to the lobby, which was a huge plus!
Dining
9.0
The breakfast was a highlight for me. It’s something you shouldn’t miss, especially between 7am and 9am. The cream cheese was delicious as well!
Facilities
8.0
The facilities were well-kept, and I was particularly impressed with the in-house theme parks and lounging areas. It added a lot of value to my stay.
Victor
United Kingdom, September  2024
6.4/10

I had mixed feelings about my stay at this hotel. On the bright side, the location is fantastic with plenty of dining and entertainment options, and the rooms were neat and tidy. Unfortunately, I ran into some issues with the check-in process, and the overall amenities felt lacking for the price I paid.

Rooms
7.0
The rooms were cozy and clean, but I found them to be on the smaller side and somewhat dimly lit.
Service
5.0
The service was a bit frustrating; I struggled with the check-in process and ended up waiting over an hour, which was not ideal.
Location
9.0
The hotel is situated in a great area, surrounded by a multitude of restaurants and entertainment options, including a couple of casinos and an indoor theme park.
Dining
5.0
I wasn't thrilled with the dining options; I felt the RM 35 charge for breakfast was not worth it, to be honest.
Facilities
6.0
The amenities left something to be desired; they were standard but didn’t meet my expectations for the price.
Great location
Poor service
Georgia
United Kingdom, September  2024
6.8/10

My stay at this hotel had its ups and downs. The location is a real highlight, very close to attractions and nice walks. Unfortunately, the room I had was quite old, not very clean, and lacked basic toiletries, which was disappointing. The service was decent, with friendly staff available to assist, but overall, I think the value for money could have been better considering the condition of the room.

Rooms
5.0
The room was quite old and not tidy, with some stains on the bed sheets and a general lack of cleanliness. It felt cramped with no real amenities like a table or air conditioning, and the view was disappointing as well.
Service
7.0
The staff was friendly and helpful, assisting us promptly when needed, though the check-in process could have been smoother.
Location
9.0
The location is perfect, just a short walk to the bus platform and close to various attractions, making it convenient for a day trip.
Dining
5.0
I found the breakfast to be overpriced and not very impressive, which was a letdown for a leisure trip.
Facilities
6.0
I didn't get to fully enjoy the facilities, but they seemed adequate for a quick stay.
Willis
United States of America, September  2024
7.8/10

I had a decent stay overall, with a fantastic location surrounded by eateries and entertainment options. The rooms were a bit too cold for my liking, but they were clean and equipped with basic facilities. The staff was friendly and helpful, but the check-in process could've been smoother. The dining experience was a highlight, especially the iconic sandwiches. I found it reasonably priced for what it offered, although the lack of heating in the rooms was a drawback.

Rooms
6.0
The rooms were clean but too cold without heating.
Service
7.0
The staff was helpful, though the check-in process was confusing.
Location
10.0
The location was excellent, with plenty of eateries and entertainment nearby.
Dining
9.0
The dining was quite good, especially the iconic sandwiches; definitely not to be missed!
Facilities
7.0
The hotel had basic facilities, including a kettle for boiling water.
Olivia
United Kingdom, August  2024
5.8/10

My stay at the hotel was a mixed experience. The location was fantastic, close to the sky casino and numerous entertainment options. However, the service left much to be desired as the staff were not particularly friendly, and the check-in process was frustrating. The room was okay but quite small, and I missed a few basic toiletries. Overall, while there were some positives, the service issues really impacted my experience.

Rooms
5.0
The room was quite small and lacked basic toiletries like a toothbrush and toothpaste, which was disappointing.
Service
5.0
The service was not friendly at all, and I faced a lot of delays and confusion during check-in.
Location
9.0
The hotel had a great location, being close to the sky complex and various entertainment venues, making it very convenient.
Dining
6.0
The dining experience was normal and not particularly special, plus it was quite crowded.
Facilities
6.0
There weren’t many comments on the facilities, which suggests they were average.
Great location
Unfriendly staff
Steven
United Kingdom, August  2024
5.0/10

The hotel is situated in a great location right at the hilltop, making it convenient for access to the indoor theme park and nearby restaurants. However, the rooms were quite small and not adequately maintained, which detracted from the overall experience. The service was a bit lacking, as the staff struggled with basic inquiries. Dining was overpriced, and I didn't find it worth the money. Overall, it had potential due to its location but fell short in several areas.

Rooms
5.0
The rooms were very small and had a lingering smell, which made them feel quite unwelcoming. There were no toiletries provided, which was disappointing given the price I paid.
Service
5.0
The service was not ideal; the staff seemed inexperienced and frequently denied basic requests like issuing invoices, which added to the frustration of my stay.
Location
9.0
The hotel was ideally located on top of the hill, making it super convenient for access to both the theme park and shopping areas.
Dining
5.0
Dining was quite costly and not worth what I expected. The pricing felt steep given the quality and variety offered.
Facilities
5.0
While the hotel had some basic amenities, they truly need to improve on cleanliness and maintenance.
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Rooms and Guests2 Guests, 1 Room